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The seven habits of highly profitable K&H clients

(With apologies to Stephen Covey)

As accountants, we are in the privileged position of knowing just how much money all of our customers are making. We also work very closely with them, often over several years or even decades. I have noticed that the people who make a lot of money and grow wealthy share certain characteristic or habits that most of the less successful people do not.

Here is my personal account of what I think the main habits shared by the most successful K&H clients that I have worked with:

  1. They have clear desks, and they have clear uncluttered minds that are capable of focusing on one thing at a time.
  2. They are great listeners and are always hungry for advice, feedback and outside ideas.
  3. They know where they are going and what they want.
  4. They instinctively prioritise their day to day activities according to their goals.
  5. They are passionate about details, but without being perfectionists (a hard balancing act).
  6. They return phone calls and emails promptly.
  7. They have accurate, timely, relevant management information, including accounts, at their fingertips.

Stephen Covey (author of ‘The Seven Habits of Highly Effectively People’) wrote another book called ‘The Eighth Habit’. If I were to add an eighth to my list it would be:

8. They don’t blame other people when things go wrong.

I will leave you to decide on the deeper personality/psychometric traits that are revealed by these clues.

I would also be interested to know how well you do on each of these areas, if you were to give yourself a 1 to 10 score on each one. (Mine comes out at 65 out of a possible 80, or 8.1 average – let me know if you agree!) .

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