During the quiz night at the pub the other week, I was talking to a friend, and at the end of the evening he said, “I wish I’d had an accountant like yours when I was in business. You haven’t stopped talking about his ideas all night.”
Sometimes I do take things for granted and, perversely, sometimes I don’t want to give the impression that I am totally happy. (After all, there may be a bit more to offer.)
So, although I have never bothered to fill in one of your feedback cards, I would like to record my total satisfaction with the service I get from all parts of K&H. I don’t always want to take your advice, but your proactive stance is refreshing and shows a real interest in the business as a whole.