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Changes to HMRC’s debt management processes

The controversial issue of HMRC’s debt management processes is set to undergo some welcome changes.

You may know from bitter experience that HMRC is only too keen to press for payment of tax debts without drawing breath and reflecting the particular circumstances. That could change to a degree as we are told we can look forward to the following:

  • By August, HMRC will provide a facility for taxpayers/agents to verify the identity of the Field Force Officer
  • Also by August, HMRC will provide a dedicated line for agents to call in stress situations when the Field Force Officer is on the doorstep
  • By September, Collectors will provide information for taxpayers, setting out the legal rights of the taxpayer and obligations of the taxpayer and of the Field Force Officer
  • From September onwards, Field Force Officers will be issued with IT that provides them with access to up-to-date information.

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